Community Management (Comments, DMs & Reviews)
Every comment, DM and review answered quickly and on-brand, so leads don't go cold and complaints don't go public.
What you get.
Unanswered DMs are lost sales, and unanswered comments and reviews tell everyone you're not listening.
Our team monitors your channels and replies to comments, DMs and reviews in your brand voice, tags and hands off leads to your sales team, and escalates anything sensitive straight to you.
What's included
Comment and DM replies in your brand voice
Google and Facebook review responses (higher plans)
Saved-reply and FAQ library
Lead tagging and handoff to your CRM or WhatsApp
Escalation of complaints and sensitive issues
Regular reporting on volume, response times and common questions
Timeline & revisions
Monthly service: work starts within the first week; reporting every month
Why Peham
An in-house team in Islamabad, Pakistan, so you get senior-quality work at a fair price
Replies in English, with Urdu/Roman Urdu available for Pakistani audiences
Low risk to start
Month-to-month retainers with no lock-in
Monthly work starts within the first week
Tell us your platforms and typical monthly message volume, and we'll recommend the right coverage.
Pick a starting point.
Every project is scoped with you. Choose the option closest to what you need and we'll tailor the proposal.
- 01
Extended Coverage
Best for busy brands that need 7-day coverage and review management.
- Up to 4 platforms
- 7 days a week with 12-hour daily coverage
- Google and Facebook review responses
- Lead handoff to your CRM or WhatsApp
- Weekly report
- Month-to-month, no lock-in
- 02
Full Coverage
Best for high-volume brands that need two-shift, 7-day coverage with escalation and crisis protocols.
- Up to 5 platforms
- 7 days a week with 16-hour daily coverage (two shifts)
- Moderation and escalation playbook
- Crisis protocol
- Sentiment and FAQ insights
- Review management
- Month-to-month, no lock-in
- 03
Business Hours
Best for brands with moderate volume that need replies during business hours.
- Up to 2 platforms
- Comment and DM replies Mon-Sat during your business hours (one time zone)
- Saved-reply/FAQ library
- Lead tagging and handoff
- Monthly report
- Month-to-month, no lock-in